This survey also revealed that GenAI is still primarily being used for back-office functions, including information ...

WAKEFIELD, Mass., Jan. 28, 2025 /PRNewswire/ -- Glance, a leading provider of Guided Customer Experience (CX) solutions, published its AI + Human Maturity Model™ for Customer Experience ...

By assessing and improving their AI culture, organizations can enhance their AI outcomes and create a positive impact for ...

One quarter of organisations surveyed for the third Carruthers and Jackson Data Maturity Index found to have no data strategy ...

Boston Consulting Group (BCG) has unveiled its latest report, Unlocking Potential: Strategies Driving GCC's Digital & AI ...