Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Among the key changes made to address those complications was the notion of building relationships rather than sales during the crisis. “The customer was dealing with a lot of issues due to COVID-19, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

As businesses become increasingly global and reliant on technology, the ability to build trust across cultures will become a ...

In an increasingly competitive business landscape, customer retention has become as crucial as acquisition. With evolving ...

Here are three fundamental steps you need to take to build long-term relationships with your customers using your mobile app. Step #1: Get to know your customer If you truly want to build a long ...

Businesses today need effective ways to generate revenue while building strong customer relationships. Traditional payment and reward systems often fall short of meeting both merchant and consumer ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital ...

Fractional customer success can bridge your business and customer needs. I just left a conference focused on fractional leaders and their development, a business style that merges consulting with ...