Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Travel loyalty programs are ubiquitous. The Experience Economy is booming; and, Gen Z is seeking to "earn and burn" their ...

In 2022, shortly after joining Expedia, Mehrotra took on a major project for one of the company’s key partners: Walmart. The ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

How people shop in the UK continues to morph. Whilst there was an acceleration of online shopping during the pandemic, shoppers fell back in love with in-store shopping once restrictions lifted.

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

“Belgium Loyalty Programs Market Intelligence and Future Growth Dynamics - 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics ...

Both the homegrown carriers are looking to scale up their loyalty programmes to get more people to fly instead of looking to ...

Saravanakumar founded Kovai.co in 2011. The startup is a Software as a Service (SaaS) provider that offers ...