Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

Because each client's needs are unique, no two letters of engagement are the same. Here are common sections a sample letter may include: The letter of engagement is beneficial to both client and ...

Proper customer engagement does not just mean closing deals. It means creating value in every touch point that a client touches or comes into contact with throughout the whole life cycle to create ...