Recognizing the potential this model has for both customers and ... focused and empathetic experience for the customer.” Miller explains Aflac’s broader strategy regarding the company ...

xa0A good starting point for the customer experience journey in the short term ... Your efforts will include the subtle use of a Change Management model to engage the status quo proactively ...

Glance, a leading provider of Guided Customer Experience (CX) solutions, published its AI + Human Maturity Model™ for Customer Experience, a resource for CX and product leaders seeking to harmonize ...