20 Strategies For Enhancing Customer Experiences With Data And Tech
Great customer experiences start with human connection, and technology should enhance, not replace these interactions.
A new perspective on well-being—consumer agency in immersive service
Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) ...
Most Trusted Brands Ranking Highlights Consumer Desire for Affordability
BrandSpark President Robert Levy said brand trust is paramount at a time when shoppers are "more selective about where they ...
Signs Your Business Needs Customer Master Data Management Strategy And Application
By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...
Total Retail2d
CX Hinges on the POS: 3 Ways to Meet Shopper Needs and Desires
Whether leveraging mobile POS at the shelf, checkout line or while on the go, shoppers enjoy the same quality, speed and ...
Que.com on MSN2d
2025 Tech and Consumer Trends: Top 5 Innovations to Watch
The landscape of technology is always in a state of flux, and as we barrel towards 2025, it’s becoming increasingly ...
The good and not so good in consumer spending
Consumer spending is the locomotive of the U.S. economy and finished out 2024 on a hot streak. The increase in purchases in the fourth quarter was the strongest in almost two years. Lots of the ...