Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customer experience analytics is similar to business intelligence, but is primarily focused on digital marketing and customer lifecycle, versus more general business process management.

Customers experience your company horizontally, across organizational boundaries, but most companies approach customer interaction on a functional basis. The typical result? The inability of ...

According to recent research, effective customer journey analysis and personalization can have a significant impact on a company’s success: These statistics underscore the tangible benefits that ...

Acting based on real-time needs of each customer Advancements in analytics are driving what some are calling scientific marketing. With scientific marketing solutions that combine big data ...

for customer analytics. This respected framework highlights Level AI as a Pioneer provider for customer contact and customer experience (CX) professionals aiming to optimize their technology ...

The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Level AI, and segmented them into five categories: pioneering, leading, core performing, up & coming ...