Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

As an avid café hopper, I have come across all kinds of service staff. Here, I would like to share two recent positive experiences and also how I deal with not so pleasant ones.The first is Aunty ...

This will help them to match the right product or service to the needs of each customer. It also means that the members of staff will be able to answer any questions customers have. For example if ...

Staff who have been trained should complete their work to a more consistent standard, eg better-trained customer service staff should be able to provide customers with an improved experience.

Submit information about your nominee below. Criteria and considerations are below the form. Read more about the Outstanding Customer Service Award. The following eight staff service goals for ...