Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Customer appreciation has become a lost art in today’s digital age. While many businesses focus solely on acquiring new ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

While this approach provides improved value and operational efficiencies, it also brings challenges that impact both ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

CNBC's Jim Cramer said the value of artificial intelligence is in its customer service potential across industries. "It's the perfect way to run customer interactions rather than using humans who ...