In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

One of the most compelling reasons to invest in technology is its ability to enhance the overall guest experience. Digital ...

Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and ...

Insurance companies FMG and MAS have once again topped the list in Consumer NZ's annual insurance satisfaction survey for car ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Oracle NetSuite today announced new AI innovations that will enable organizations to run their businesses more efficiently. The new generative AI capabilities and AI agents can help customers ...