Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Wouldn’t it be nice if there was a handbook of instructions on managing unpleasant people? Well, there is, and it is called Getting Along: How to Work with Anyone (Even Difficult People ...

Many leaders—and people in general—have ... One of the most difficult challenges leaders of all organizations face is managing diverse perspectives. Much has been written on the benefits ...

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