CMS Wire2d
The Future of Customer Experience Metrics: Moving Beyond NPS
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
Protocall Services Achieves Exceptional NPS Score of +64.5, Highlighting Industry Leadership in Behavioral Health Support
Protocall Services, a trusted leader in ensuring access to behavioral health support and the creator of the Welltrack ...
2025 Best of Accounting™ Award Winners Achieve Superior Ratings for Client and Employee Experience
According to ClearlyRated's latest survey data, clients of 2025 Best of Accounting winners for client satisfaction are 60% more likely to be completely satisfied with the services provided than the ...
igamingbusiness1h
GR8 Tech drives client success with new chief client officer
GR8 Tech reinforces its client-first strategy by promoting Kateryna Pozdnysheva to CCO while she continues to lead the CRM ...
Travel Weekly2d
Travel firms urged to focus on improving Net Promoter Scores
Experience Travel Group received a NPS score of 77 in the Aito report but has a score of 87 from clients in post-trip surveys ...
2025 Best of IT Services™ Award Winners Achieve Superior Ratings for Client and Employee Experience
According to ClearlyRated's latest survey data, clients of 2025 Best of IT Services winners for client satisfaction are 70% more likely to be completely satisfied with the services provided than the ...
Morningstar10d
Protocall Services Achieves Exceptional NPS Score of +64.5, Highlighting Industry Leadership in Behavioral Health Support
This score places it among the "best in class", well above the behavioral healthcare industry average NPS of 34 as reported by Retently (Retently, 2024) and underscores Protocall's reputation as a ...