Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Instead of waiting for customers to come to them, leading companies ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience of the future isn’t physical and it’s not ...

For example, a customer on a vegan or vegetarian diet would not be interested in a tuna sandwich. Customers and consumers want convenience and are often willing to pay more for it. Convenience ...