Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Instead of waiting for customers to come to them, leading companies ...

If you follow the customer retention examples discussed below, you’ll improve customer relationships and ultimately turn repeat buyers into loyal advocates. Benefits of focusing on customer retention ...

For example, an EMS team might use a privacy screen ... operations heavily rely on teamwork and collaboration. Excellent customer service is demonstrated when EMS teams work together seamlessly ...

But how can you create and maintain customer loyalty in different industries? Here are some examples of customer loyalty strategies that work for various types of businesses. Reward programs are ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

In a post on the r/Anticonsumption subreddit, an unhappy customer highlighted what many are calling an extreme example of unnecessary single-use plastic waste. The post features an image of a tray ...