Cited projections do not guarantee actual salary or job growth. Every time you make a purchase, see an advertisement or call a customer support line, you’re interacting with a brand. And with each of ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how technology has made the situation worse — just listen to ...

And the obvious answer that comes to mind is customer support and service while in the app. But can the traditional paradigms of customer support scale to such volumes of mobile devices and apps?

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Last month more than 3,000 customer service practitioners and ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...