Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Once you’ve determined a problem, define the specific outcome you aim to achieve by implementing technology—like increasing ...

Most businesses invest in technology reactively—patching problems instead of planning for success. Without a clear IT ...

This course explores the unique aspects of creating effective strategies for technology-intensive businesses ... We will explore the current challenges in the system of patents, how firms create IP ...

As group chief executive of the Strategy & Consulting business at Accenture, the global professional services company, she oversees a 45,000-member team that helps Fortune 500 and leading technology ...