Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Once you’ve determined a problem, define the specific outcome you aim to achieve by implementing technology—like increasing ...

Most businesses invest in technology reactively—patching problems instead of planning for success. Without a clear IT ...

and support pioneering technology solutions that help educate leaders who make a difference in the world. IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s ...