The importance of shared values in client-agency relationships
When agencies align their internal brand values with those of their clients, they unlock the potential for deeper ...
A Cheaper Contractor Quote Does Not Mean Quality Service
In comparison, a contractor that does not have this kind of infrastructure may not be able to provide the level of service ...
Do You Think The Government Provides Great Customer Service?
Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...
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The Psychology of Customer Service: Science-Backed Tricks
Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...
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How AI Is Changing the ROI of Customer Service
Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...
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Packaging with Purpose: Aligning Choices to Customer Values for Brand Success
Selecting packaging materials that resonate with your customer is essential to maintaining a strong brand connection. Misaligned choices can create a disconnect that negatively affects customer ...
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Jim Cramer says AI's real enterprise value lies in customer service
CNBC's Jim Cramer said the value of artificial intelligence is in its customer service potential across industries. "It's the perfect way to run customer interactions rather than using humans who ...