For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services to reflect the residents’ needs, and improve their relationship with the ...

NTT Digital Inc. (“NTT Digital”), a subsidiary of NTT DOCOMO GLOBAL INC., and Figment Inc., the leading independent global ...

U.S. President Donald Trump has unveiled a new trade policy, dubbed the 'Fair and Reciprocal Plan,' aimed at countering what ...

Chase Bank will be blocking Zelle payments to sellers on social media platforms and messaging apps starting March 23.

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Apple's iMessage platform is filled with lesser-known features - here are some of the best ones for powering up your iPhone ...

Sleet, no longer freezing rain, also is expected. Gov. Josh Stein declares state of emergency, activates N.C. National Guard.

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People are able to connect, strengthening the sense of community and social impact. The Role of Mobile Phones in Digital Inclusion To facilitate connectivity, the mobile phone is an essential tool to ...

Whether you're working from home or living the digital nomad lifestyle and taking ... don’t worry—we also have a list of the best earbuds for phone calls. Let’s get started!

Want a chance to take home $250? Tell us all about the voice over IP (VoIP) or digital PBX service or software you use at work.