The days of customer data platforms (CDP) simply aggregating information about shoppers and their purchases are long gone, ...

Learn how customer feedback helps online casinos improve games, services, and user satisfaction. A vital tool for a better gaming environment and innovation.

Royal Caribbean uses AI technology in a few different ways. For example, the dynamic pricing it uses on its website for ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation — instead, AI can enhance personalization.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

To truly leverage AI in 2025, companies must harness it in these key areas: automation for efficiency (better cash flow), AI ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Digital marketing has become the backbone of modern business strategies, transforming how brands connect with their audiences ...

Marketers often imagine an ideal customer experience—predictable, seamless, and linear.But in today’s interconnected world, ...

Emirates has raised the bar for vegan in-flight dining with 300 plant-based recipes for its onboard menu (plus more in ...