Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customers experience your company horizontally, across organizational boundaries, but most companies approach customer interaction on a functional basis. The typical result? The inability of ...

In the fast-evolving digital landscape, leveraging customer data to derive actionable insights has become a cornerstone of success for modern retail businesses. With increasing customer interactions ...

Customer experience analytics is similar to business intelligence, but is primarily focused on digital marketing and customer lifecycle, versus more general business process management.

Acting based on real-time needs of each customer Advancements in analytics are driving what some are calling scientific marketing. With scientific marketing solutions that combine big data ...

Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer ...

According to recent research, effective customer journey analysis and personalization can have a significant impact on a company’s success: These statistics underscore the tangible benefits that ...

that the brands which started using CloudCherry were retail brands – for the simple reason that it was a more analytics-driven platform. Their first customer turned out to be Titan, acquired as ...

The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Level AI, and segmented them into five categories: pioneering, leading, core performing, up & coming ...