Despite short-term headwinds due to customer warehouse overbuilds, we believe the pandemic only accelerated the need for automation given the strong secular trend toward e-commerce. Many of ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

An East Texas knife shop owner is going viral on TikTok after refusing to transfer an emblem onto Hitler Youth knives, ...

The restaurant industry is no stranger to challenges, but the last few years have tested the resilience of independent ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

with survey respondents awarding it just two stars for overall customer service, value for money and communications. In a behind-the-scenes assessment of supplier practices by Which?, Ovo Energy ...

and it is one of only four brands that received just two stars for overall customer service in the customer satisfaction survey. It also received two stars for value for money. In Which?’s ...

But life without a head is impossible. Might people intuitively understand that different body parts have different values? Knowing the value of body parts gives you an edge. For example ...