The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Toronto, Ontario — Ipsos’s latest Canadian Satisfaction Index (CSI) 2024 insurance report indicates a notable increase in ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

CAMPBELL, Calif., February 13, 2025--8x8, Inc. (NASDAQ: EGHT) today announced 8x8 Aftersale Assist, enabling retailers to ...

Post-sale Solution for Retailers Combines Multiple 8x8 Platform Capabilities to Minimize Returns and Increase Customer Satisfaction CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the ...