In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

As ecommerce continues to evolve at a breakneck pace, brands looking to stay ahead of the curve need to understand the ...

Key Takeaways Gain an edge by streamlining your reverse logistics to offer hassle-free returns, attracting more customers and ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...

The result is a public rating designation that is designed to ensure that Qatar’s restaurants meet the highest international ...

E-commerce is growing faster than ever. More people are shopping online, and businesses need to keep up with their ...

Onboarding remains a resource-intensive, multi-step process plagued by delays, errors, and frustration for both businesses and their clients. For more information about the study and to access the ...

Sales teams often struggle with streamlining their efforts to enhance productivity and close more deals. With the advancement of CRM technology, integrating ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.