When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

In a post on X (formerly Twitter), the insurance advisor highlighted how the industry’s aggressive commission structure is ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Cited projections do not guarantee actual salary or job growth. Every time you make a purchase, see an advertisement or call a customer support line, you’re interacting with a brand. And with each of ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Customers impacted were merchants, campus diners and diners who interacted with their customer care service, Grubhub said.

Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...