Ideas and strategies to help retailers improve the customer experience. Discover the Return On Experience!

RetailCustomerExperience.com is a Web portal devoted to helping retailers differentiate on experience, rather than on price. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.

2025年1月7日 · To dig deeper on what retail customer experience trends will play a bigger role next year, RetailCustomerExperience reached out via email to CEOs, tech leaders and brand leaders on their predictions. CX walking toward its own demise "CX as an industry is approaching an existential crisis — and 2025 may mark its death.

2024年12月10日 · While AI continued to be the hottest topic in retail customer experience in 2024, retail CX leaders were clearly interested in learning how to evolve the in-store customer experience and creating a more alluring, and rewarding, loyalty program for consumers.

2024年12月31日 · In 2025, brands that don't adopt AI-human hybrid teams for customer experience will find themselves irrelevant — fast. AI alone will not save you. Human empathy and AI efficiency must work together to meet customer expectations in real-time.

Joann files for bankruptcy for a 2nd time Hy-Vee stores pull self-checkouts in favor of staffed express lanes Retail trends 2025: The future of shopping experiences The soundtrack to sales: How to select in-store music to boost customer satisfaction Shoppers …

2024年12月27日 · KEEP UP WITH RETAIL CUSTOMER EXPERIENCE NEWS AND TRENDS. Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox.

2024年1月26日 · To get deeper insight on the influence of Generation Alpha when it comes to a seamless customer journey and conversational engagement, and how retailers can create a digital-first CX strategy for Alphas, RetailCustomerExperience reached out via an email interview to Jason Raymer, senior VP, revenue and client experience at iQmetrix.

2024年12月5日 · Verizon customer chief talks retail customer experience: It's all about personalization

2024年10月7日 · Verizon customer chief talks retail customer experience: It's all about personalization