Contact Centre Technology Report 2025 NICE Goes Digital with a Must-Watch AI Commercial Jabra launches the PanaCast 40 VBS Calabrio Appoints Carl Gillert as Chief Financial Officer Caxton Transforms Customer Experience With Britannic GreenState Credit Union Selects Content Guru to Modernise CX

1 天前 · Key report highlights: – Trends in contact centre technology: Explore the latest trends and how they’re transforming customer service excellence – A reality check with AI: Learn what’s really possible with AI and where it’s heading. – Today’s contact centre technology stack: Get a clear view of the essential tools and platforms forming today’s ideal technology stack for ...

2025年1月16日 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

1 天前 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry.

12 小时之前 · Looking to transform your customer experience (CX) but feeling overwhelmed by the options? Well, you’re not alone. In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities. But here’s the thing: successful CX transformation isn’t ...

2024年1月29日 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 has baked up some tasty trends we can serve up to take customer care to the next level.

2025年2月5日 · Why Customer Experience in the Contact Centre Needs a Reality Check in 2025. Stuart Dorman, Chief Innovation Officer at Sabio Group discusses.. The customer experience (CX) industry is literally standing at a crossroads, where the dazzling promises of artificial intelligence clash with the harsh realities of day-to-day operations.

2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

2023年9月26日 · Paul Greenwood, Customer Service Director at Ocado, and advisory board member of the Standards Framework, affirms, “The Contact Centre Standards Framework will provide a pathway for contact centres to become industry leading, meeting the expectations of both customers and colleagues, and driving significant improvements in overall experience.”

1 天前 · In the fast-paced world of contact centres, navigating peak periods is an art in itself. Explore lessons learned from past peaks, where we’ll unpack the strategies that helped contact centres meet high demand, avoid pitfalls, and create resilient teams. By sharing real-life examples and discussing sector-specific challenges, we aim to …