Empathy plays a crucial role in the conflict resolution process. Empathy is the glue that’s holds agreements together. It is the tool used to get beneath the surface of an issue to ensure that root issues are addressed. That said, some conflicts are minor and easy to navigate. In those instances where feelings, identity, and individual wellbeing aren’t on the line, empathy may not be necessary, and in rare instances, could be a impediment to timely progress. #empathy #empathymatters #tacticalemp